24SmartTech
Your channels
Your operations
WhatsApp
Messenger
Website
Instagram
Telegram
eChatUnderstand. Route. Act.
CRM & ERPConnected records
WorkflowsIntelligent routing
Your teamHuman handoff

AI that speaks your customers' language.

AI solutions and digital platforms for government and business in Saudi Arabia and Egypt, from local-dialect assistants to full transformation.

Government Entities ✦ Hospitals ✦ Universities ✦ Schools ✦ Enterprises & Institutions
Ministry of Environment, Water & Agriculture

Illustrative case study

Public services, closer to people.

Deployed a conversational assistant that understands the Saudi dialect and integrates with core databases to handle agricultural inquiries instantly.

The Challenge
Handling hundreds of thousands of agricultural and environmental service requests annually with extensive call center queues.
The Approach
Deploying eChat conversational AI with native Saudi dialect understanding, integrated directly with central knowledge repositories and licensing workflows.
Sector
Government & Environmental Services
Solutions in this story
eChat · eChat WhatsApp · E-Services Development

Ministry of Environment, Water & Agriculture

Sector concept illustration

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Everything your team needs to connect with customers.

All channels, all conversations, and all customer data in one screen — with AI and automation handling repetitive work.

Unified Inbox

All conversations from every channel in a unified team queue.

WhatsApp Business API

Official approved API: verified templates, broadcast campaigns, and green badge.

Messenger

Facebook page messages and comments managed from the exact same screen.

Instagram Direct

Direct messages, story replies, and post comments from business accounts.

TikTok Business Messaging API

Official TikTok messaging API: manage DMs and video comments in the same inbox as WhatsApp.

Telegram

Connect bot in 60 seconds to seamlessly handle chats, groups, and rich media.

Email Inbox

Emails and replies tied to the customer file, not locked in individual staff inboxes.

Website Live Chat

Fast, sleek website widget directly routing visitors to your unified team inbox.

Cloud Calls

In-app cloud call center — voice calls side-by-side with WhatsApp and social threads.

Transactional SMS

Operational SMS alerts alongside WhatsApp to reach any customer even without mobile data.

Measurable Business Impact

Illustrative operational models and examples during development, not actual contractual partner outcomes.

4.9/5Trusted by 40+ Enterprise Partners across Saudi Arabia & the GCC

What CX Leaders Say

Perspectives from digital transformation leaders and customer experience directors across public and enterprise sectors.

Verified Partner
The unified omnichannel AI platform helped us engage potential clients and distribute dynamic surveys with unmatched efficiency. An outstanding experience that elevated our customer care.
Abdullah Al-Hajri
Business Development Director · Enmaa Consulting
Enmaa Consulting
Verified Partner
eChat eliminated wait times for citizens, allowing them to access licensing details and educational programs via voice and text in their local dialect with complete accuracy.
Dr. Khaled Al-Shammari
Director of Digital Transformation · Ministry of Environment, Water & Agriculture
Ministry of Environment, Water & Agriculture
Verified Partner
During peak admission seasons, we handled tens of thousands of student voice queries with zero delay. Connecting the assistant to our core student records was extraordinarily seamless.
Eng. Noura Al-Qahtani
Head of Student Experience · King Faisal University
King Faisal University
Verified Partner
Access to instant consultations and specialized research programs became significantly faster, more confidential, and universally accessible for all researchers and visitors.
Dr. Sultan Al-Subaie
General Supervisor of IT · King Salman Center for Disability Research
King Salman Center for Disability Research
Verified Partner
The intelligent chat assistant brought a transformative shift to our sales workflow, automating daily client routing with high precision and professionalism.
Eng. Hossam El-Din
Chief Technology Officer · InsightTech Solutions
InsightTech Solutions
Verified Partner
The unified omnichannel AI platform helped us engage potential clients and distribute dynamic surveys with unmatched efficiency. An outstanding experience that elevated our customer care.
Abdullah Al-Hajri
Business Development Director · Enmaa Consulting
Enmaa Consulting
Verified Partner
eChat eliminated wait times for citizens, allowing them to access licensing details and educational programs via voice and text in their local dialect with complete accuracy.
Dr. Khaled Al-Shammari
Director of Digital Transformation · Ministry of Environment, Water & Agriculture
Ministry of Environment, Water & Agriculture
Verified Partner
During peak admission seasons, we handled tens of thousands of student voice queries with zero delay. Connecting the assistant to our core student records was extraordinarily seamless.
Eng. Noura Al-Qahtani
Head of Student Experience · King Faisal University
King Faisal University
Verified Partner
Access to instant consultations and specialized research programs became significantly faster, more confidential, and universally accessible for all researchers and visitors.
Dr. Sultan Al-Subaie
General Supervisor of IT · King Salman Center for Disability Research
King Salman Center for Disability Research
Verified Partner
The intelligent chat assistant brought a transformative shift to our sales workflow, automating daily client routing with high precision and professionalism.
Eng. Hossam El-Din
Chief Technology Officer · InsightTech Solutions
InsightTech Solutions
Verified Partner
The unified omnichannel AI platform helped us engage potential clients and distribute dynamic surveys with unmatched efficiency. An outstanding experience that elevated our customer care.
Abdullah Al-Hajri
Business Development Director · Enmaa Consulting
Enmaa Consulting
Verified Partner
eChat eliminated wait times for citizens, allowing them to access licensing details and educational programs via voice and text in their local dialect with complete accuracy.
Dr. Khaled Al-Shammari
Director of Digital Transformation · Ministry of Environment, Water & Agriculture
Ministry of Environment, Water & Agriculture
Verified Partner
During peak admission seasons, we handled tens of thousands of student voice queries with zero delay. Connecting the assistant to our core student records was extraordinarily seamless.
Eng. Noura Al-Qahtani
Head of Student Experience · King Faisal University
King Faisal University
Verified Partner
Access to instant consultations and specialized research programs became significantly faster, more confidential, and universally accessible for all researchers and visitors.
Dr. Sultan Al-Subaie
General Supervisor of IT · King Salman Center for Disability Research
King Salman Center for Disability Research
Verified Partner
The intelligent chat assistant brought a transformative shift to our sales workflow, automating daily client routing with high precision and professionalism.
Eng. Hossam El-Din
Chief Technology Officer · InsightTech Solutions
InsightTech Solutions
Verified Partner
The unified omnichannel AI platform helped us engage potential clients and distribute dynamic surveys with unmatched efficiency. An outstanding experience that elevated our customer care.
Abdullah Al-Hajri
Business Development Director · Enmaa Consulting
Enmaa Consulting
Verified Partner
eChat eliminated wait times for citizens, allowing them to access licensing details and educational programs via voice and text in their local dialect with complete accuracy.
Dr. Khaled Al-Shammari
Director of Digital Transformation · Ministry of Environment, Water & Agriculture
Ministry of Environment, Water & Agriculture
Verified Partner
During peak admission seasons, we handled tens of thousands of student voice queries with zero delay. Connecting the assistant to our core student records was extraordinarily seamless.
Eng. Noura Al-Qahtani
Head of Student Experience · King Faisal University
King Faisal University
Verified Partner
Access to instant consultations and specialized research programs became significantly faster, more confidential, and universally accessible for all researchers and visitors.
Dr. Sultan Al-Subaie
General Supervisor of IT · King Salman Center for Disability Research
King Salman Center for Disability Research
Verified Partner
The intelligent chat assistant brought a transformative shift to our sales workflow, automating daily client routing with high precision and professionalism.
Eng. Hossam El-Din
Chief Technology Officer · InsightTech Solutions
InsightTech Solutions
Verified Partner
The Unified Inbox and AI suggestions enabled our response teams to resolve emergency service tickets in seconds while capturing every critical subscriber detail.
Tarek Radwan
VP of Digital Services · National Water Company
National Water Company
Verified Partner
Smart integration across messaging channels and WhatsApp enabled our advisors to provide immediate, reliable consultations to all our beneficiaries.
Faisal Al-Harbi
Operations Director · Abtal Tawassul
Abtal Tawassul
Verified Partner
The system became an indispensable pillar of our digital transformation, making advisory services and institutional criteria crystal clear for all beneficiaries.
Dr. Abdulrahman Al-Ghamdi
Dean of Information Technology · Umm Al-Qura University
Umm Al-Qura University
Verified Partner
The omnichannel conversational AI reduced business licensing processing times by 60%, delivering pinpoint accuracy in understanding investor requirements.
Salem Al-Ketbi
Director of Corporate Communications · Ajman Media City
Ajman Media City
Verified Partner
Beneficiaries can now effortlessly access enrichment workshops and services anytime, anywhere. We achieved a verified 96%+ satisfaction rating.
Mounira Al-Zahrani
Head of Beneficiary Relations · Liajlik Association
Liajlik Association
Verified Partner
The Unified Inbox and AI suggestions enabled our response teams to resolve emergency service tickets in seconds while capturing every critical subscriber detail.
Tarek Radwan
VP of Digital Services · National Water Company
National Water Company
Verified Partner
Smart integration across messaging channels and WhatsApp enabled our advisors to provide immediate, reliable consultations to all our beneficiaries.
Faisal Al-Harbi
Operations Director · Abtal Tawassul
Abtal Tawassul
Verified Partner
The system became an indispensable pillar of our digital transformation, making advisory services and institutional criteria crystal clear for all beneficiaries.
Dr. Abdulrahman Al-Ghamdi
Dean of Information Technology · Umm Al-Qura University
Umm Al-Qura University
Verified Partner
The omnichannel conversational AI reduced business licensing processing times by 60%, delivering pinpoint accuracy in understanding investor requirements.
Salem Al-Ketbi
Director of Corporate Communications · Ajman Media City
Ajman Media City
Verified Partner
Beneficiaries can now effortlessly access enrichment workshops and services anytime, anywhere. We achieved a verified 96%+ satisfaction rating.
Mounira Al-Zahrani
Head of Beneficiary Relations · Liajlik Association
Liajlik Association
Verified Partner
The Unified Inbox and AI suggestions enabled our response teams to resolve emergency service tickets in seconds while capturing every critical subscriber detail.
Tarek Radwan
VP of Digital Services · National Water Company
National Water Company
Verified Partner
Smart integration across messaging channels and WhatsApp enabled our advisors to provide immediate, reliable consultations to all our beneficiaries.
Faisal Al-Harbi
Operations Director · Abtal Tawassul
Abtal Tawassul
Verified Partner
The system became an indispensable pillar of our digital transformation, making advisory services and institutional criteria crystal clear for all beneficiaries.
Dr. Abdulrahman Al-Ghamdi
Dean of Information Technology · Umm Al-Qura University
Umm Al-Qura University
Verified Partner
The omnichannel conversational AI reduced business licensing processing times by 60%, delivering pinpoint accuracy in understanding investor requirements.
Salem Al-Ketbi
Director of Corporate Communications · Ajman Media City
Ajman Media City
Verified Partner
Beneficiaries can now effortlessly access enrichment workshops and services anytime, anywhere. We achieved a verified 96%+ satisfaction rating.
Mounira Al-Zahrani
Head of Beneficiary Relations · Liajlik Association
Liajlik Association
Verified Partner
The Unified Inbox and AI suggestions enabled our response teams to resolve emergency service tickets in seconds while capturing every critical subscriber detail.
Tarek Radwan
VP of Digital Services · National Water Company
National Water Company
Verified Partner
Smart integration across messaging channels and WhatsApp enabled our advisors to provide immediate, reliable consultations to all our beneficiaries.
Faisal Al-Harbi
Operations Director · Abtal Tawassul
Abtal Tawassul
Verified Partner
The system became an indispensable pillar of our digital transformation, making advisory services and institutional criteria crystal clear for all beneficiaries.
Dr. Abdulrahman Al-Ghamdi
Dean of Information Technology · Umm Al-Qura University
Umm Al-Qura University
Verified Partner
The omnichannel conversational AI reduced business licensing processing times by 60%, delivering pinpoint accuracy in understanding investor requirements.
Salem Al-Ketbi
Director of Corporate Communications · Ajman Media City
Ajman Media City
Verified Partner
Beneficiaries can now effortlessly access enrichment workshops and services anytime, anywhere. We achieved a verified 96%+ satisfaction rating.
Mounira Al-Zahrani
Head of Beneficiary Relations · Liajlik Association
Liajlik Association

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Tell us what you want to build. We’ll turn it into applications, enterprise systems and AI solutions that grow with your business.

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