eChat: An AI assistant that understands your customers and speaks their dialect.
Omnichannel conversational AI that understands regional Arabic dialects in voice and text, trained on your documents and enterprise systems.
Hello, my order #ORD-8942 has not arrived yet
Official Conversational Channels
Engage constituents and customers wherever they communicate across five confirmed official channels.
eChat can also be embedded directly into your organization's mobile application or e-commerce platform.
Confirmed eChat Platform Capabilities
An enterprise stack combining generative conversational models, voice processing, and operational control.
Conversation & AI
“Hello, where is my shipment #8942? I need it urgently today”
How an eChat conversation works
An end-to-end conversational workflow ensuring contextual precision from inbound query to verified resolution.
Customer writes or sends a voice note
eChat receives inbound requests across WhatsApp or digital channels as text or dialect audio recordings.
Transcribes audio and detects dialect, intent, and sentiment
Speech engines transcribe speech with high accuracy while identifying customer intent and emotional tone.
Real-time dialect transcription
Searches knowledge base and connected systems
The assistant queries company documentation, product catalogs, or connected ERP and Odoo databases.
Replies in text or voice in the same dialect
Synthesizes an immediate, accurate response in the customer's dialect via natural voice audio or text.
Handoff to human agent with notes and AI suggestions
When human oversight is needed, the conversation transitions seamlessly with summary notes and drafted answers.
Dashboards and quality metrics update in real time
Resolution status, first response latency, and customer satisfaction scores log automatically into analytics.
Supported Dialects & Languages
Native phonetic comprehension across regional Arabic dialects and English.
«أبشر طال عمرك، شحنتك بالطريق لحي النرجس وبتوصلك اليوم قبل 06:00 PM.»
Deployment Models & Enterprise Integration
Architectural flexibility tailored for commercial enterprises and government institutions.
Deployment Architecture
Instant provisioning and maintenance-free operation with continuous updates and 24/7 high availability.
Full local installation on your private servers and infrastructure for strict regulatory and security mandates.
Enterprise ERP & Custom Connectivity
We provide deep ERP connectivity as a paid add-on with Odoo (official partner), Oracle, and SAP, alongside direct e-commerce integration for Shopify and custom business architectures through REST APIs and Webhooks.
Running a proprietary legacy or internal system? eChat provides a dedicated 'Request Integration' path to link custom infrastructures seamlessly.
Transparent eChat Pricing
Published pricing with clear usage allocations and custom packages for enterprise needs.
Basic
Best Selling
Best SellingPremium
A Custom Package is available for enterprise organizations requiring tailored volume, custom integration, or on-premises deployment.
View Full Pricing & Add-on DetailsIndustries Served by eChat
Targeted conversational use cases crafted for the operational realities of core economic sectors.
Government
Automating citizen service inquiries, municipal permits, and transaction tracking over WhatsApp.
Education & Universities
Guiding applicants through admissions, enrollment schedules, course equivalencies, and academic FAQs.
Healthcare
Appointment scheduling, automated patient reminders, and specialty clinic triage assistance.
Real Estate
Showcasing available units, booking property viewings, and sharing financing plans instantly.
E-Commerce
Order tracking, automated return/exchange flows, and in-chat checkout support.
Hospitality & Restaurants
Table and room reservations, guest special requests, and post-stay instant satisfaction scoring.
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Tell us what you want to build. We’ll turn it into applications, enterprise systems and AI solutions that grow with your business.