Customer Management Platform
A customer and citizen experience platform for businesses and government built on social-media analysis and automation.
Comprehensive social listening, real-time citizen sentiment analysis, and automated response workflows for enterprise and government.
Verified Capabilities
A social monitoring and CX intelligence platform designed for public entities and enterprise operations.
Social Monitoring Across Networks
Comprehensive public monitoring of official accounts, posts, and brand mentions across X, Facebook, Instagram, YouTube, TikTok, and LinkedIn.
Open-Channel Analysis
Ingest and analyze inbound interactions across WhatsApp, email, chatbot conversation logs, and mobile application messages.
Arabic and English Sentiment
Classify constituent sentiment into positive, negative, and neutral in Arabic and English, accounting for regional dialect nuances.
Topic and Trend Detection
Identify emerging issues, trending public services, and seasonal topics to evaluate constituent discussion velocity in real time.
Early Problem Alerts
Trigger instant automated alerts upon detecting negative sentiment spikes or recurring service disruptions for rapid containment.
Automated Recommendations
Deliver operational guidance and instant response suggestions to assign field teams and publish official public updates.
Social Listening Engine
Track organizational reputation, detect emerging rumors early, and inform verified official public communications.
Custom Dashboards
Configure dynamic, role-tailored dashboards designed for operational monitoring teams and executive decision-makers.
KPI and Performance Reporting
Generate periodic executive summaries measuring response velocity, constituent satisfaction scores, and case resolution rates.
Arabic First with English Fallback
Built with native Arabic-first linguistic processing tailored for regional contexts, supplemented by seamless English fallback.
Government Workflow Automation
Automate citizen service request intake, policy and regulation updates, and organizational compliance tracking.
End-to-End Constituent Journey
The documented procedural workflow from initial inquiry through satisfaction measurement and proactive follow-up.
Introduce available citizen and customer services with instant preliminary answers.
Guide constituents step-by-step through required documentation and prerequisites.
Intake constituent data and submit the official request directly into internal ticket systems.
Provide automated real-time status updates and milestone notifications to the constituent.
Finalize the administrative case and notify the constituent of verified completion.
Solicit immediate constituent feedback and calculate CSAT satisfaction scores.
Deliver proactive renewal notices, maintenance reminders, and ongoing quality follow-ups.
Who It Is For
Built for ministries, municipalities, and public sector agencies handling citizen engagement, as well as large enterprises in hospitality, real estate, and healthcare managing public reputation and customer interactions.
Related Solutions & Products
Integrated alignment with the eChat customer relationship management infrastructure.
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