eChat WhatsApp
The full eChat capability on WhatsApp Business.
Automate customer service, voice messages, and order requests through the official WhatsApp Business Cloud API.
Verified Capabilities
Dedicated tools to automate the entire customer experience on official WhatsApp.
Order Placement and Service Requests
Browse products and submit service or purchase requests directly within official WhatsApp conversations without leaving the app.
Real-Time Status Updates
Deliver automated notifications, precise shipment tracking milestones, and proactive inquiry follow-ups in real time.
Multilingual Dialect Conversations with STT and TTS
Transcribe inbound voice notes with automatic dialect recognition and reply naturally with text or synthetic voice in the customer's dialect.
Brand Customisation of Tone
Tailor conversation style, response guidelines, and vocabulary to reflect your organization's verified brand identity.
Who It Is For
Designed for e-commerce retailers, real estate developers, healthcare providers, and hospitality brands, alongside government entities seeking to serve constituents on their most trusted messaging app.
Related Solutions & Products
Deep alignment with the flagship AI platform and enterprise tool suite.
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